Frequently Asked Questions

We recommend booking at least 24 hours ahead. Online booking is open until 3 hours before pickup, and same-day rides are often possible depending on availability. Call (862) 520-7433 for anything sooner.

Yes. We provide rides 24 hours a day, 365 days a year, and online booking is open around the clock.

Call or email us with the change. It counts once Hamilton’s confirms it, and it must come in before your vehicle’s cancellation cutoff. Changes are subject to availability and may affect the price.

Yes. Online booking is open 24/7 for pickups at least 3 hours away and gives you an instant, all-inclusive price. Book online.

Yes. Enter them as the passenger; they get the chauffeur updates and you get the confirmation and receipt.

We track flights in real time and adjust your pickup if your flight is late. Please double-check your flight number when booking; incorrect flight details can affect pickup timing.

Domestic arrivals include 30 minutes and international arrivals 60 minutes of free waiting time, starting when your plane reaches the gate. Tarmac and baggage delays follow the same policy. After that, waiting is billed in 15-minute increments.

For curbside pickups, coordinate with your chauffeur by sharing your terminal and the pickup area on airport signs. With Meet & Greet, your chauffeur meets you inside near baggage claim with a name sign.

Yes, on request. At Newark it adds a $25 airport parking charge. At JFK and LaGuardia it depends on availability because of construction and airport restrictions.

Yes, including Newark Penn Station and Metropark. Train pickups include 20 minutes of free waiting time.

Yes. Our quotes are all-inclusive, with no surprises. Over 99% of our point-to-point trips match the original quote; the price only changes if you add stops, extra waiting time or other changes to the trip.

Only if the trip changes: added stops, extra waiting time or services added on the day of travel.

We accept credit cards only; please don’t pay the chauffeur in cash. Your card may be pre-authorized before the trip, with the final charge processed after the ride. Your receipt is emailed automatically.

Rides with a pickup between 12:00 AM and 6:00 AM include an extra $15 charge.

Yes, ideally requested in advance. On flat-rate trips, a stop charge applies if the stop takes you a mile or more off the planned route or lasts 10 minutes or longer.

Standard pickups include a free 15-minute grace period. After that, waiting time is billed at the vehicle’s hourly rate in 15-minute increments. Airport and train pickups have longer free waiting periods.

Gratuities are at the passenger’s discretion. Our service fee compensates our chauffeurs and is not a gratuity.

Receipts are emailed automatically once your trip is complete and paid. Account holders can view detailed receipts and trip history anytime in their online account.

Changes and cancellations must be confirmed before the cutoff for your vehicle: sedans and SUVs 2 hours, vans 4 hours, Sprinters, minibuses and stretch limousines 24 hours, coach buses 48 hours. Late changes or cancellations are charged 100% of the trip cost. A voicemail or email alone is not a confirmed change until we confirm it.

If we can’t reach you or your contact within 30 minutes of the scheduled pickup, the ride is considered a no-show and is charged in full.

Yes, as long as your pet is in a proper carrier and you let us know when you book, so we can prepare the right vehicle.

No, we do not provide child car seats.

You get a reminder 24 hours before your trip. On the day of service you receive a text and email when your chauffeur is on the way and again when they arrive, with their name, phone number and vehicle details.

Our chauffeurs are professionally trained and licensed, with a focus on defensive driving, safety, customer service and local route knowledge. Many clients see the same familiar faces trip after trip.