Where do I meet my chauffeur at Newark Airport?
For curbside pickups, text your chauffeur the terminal and the pickup area shown on airport signs; they may suggest a better spot if traffic is heavy. With Meet & Greet, your chauffeur meets you inside near baggage claim with a name sign.
How much does Meet & Greet cost at EWR?
Inside Meet & Greet is available on request at Newark Airport and adds a $25 airport parking charge. Your chauffeur meets you near baggage claim and helps with your luggage.
How much free wait time do I get at the airport?
Domestic arrivals include 30 minutes and international arrivals 60 minutes of free waiting time, starting when your plane reaches the gate. Tarmac and baggage delays follow the same policy. After that, waiting is billed in 15-minute increments.
How will I know my chauffeur is on the way?
You get a reminder 24 hours before your trip. On the day of service you receive a text and email when your chauffeur is on the way and again when they arrive, with their name, phone number and vehicle details.
What is your cancellation policy?
Changes and cancellations must be confirmed before the cutoff for your vehicle: sedans and SUVs 2 hours, vans 4 hours, Sprinters, minibuses and stretch limousines 24 hours, coach buses 48 hours. Late changes or cancellations are charged 100% of the trip cost. A voicemail or email alone is not a confirmed change until we confirm it.